Collision Shop Gemba Walks

Shop Walk Throughs (Gemba Walks)

The Lean term for this strategy is Gemba Walks.  It basically means being out in the shop seeing firsthand what is happening.  More specifically, it is about making potential problems more visible.

Here are a few guidelines:

  • Make positive interactions with employees.
  • Ask why things are being done, even if you think you already know. Listen carefully.  You may find that the employee’s view of “why” may be different than yours.  If their answer is “because I was told to”, you have an opportunity to teach. If their answers is that they are adjusting for a defect they inherited, you also have an opportunity to target and correct a problem.