Recently, I needed to undergo major surgery. Most staff will ask what you do professionally (probably to calm your nerves). In a haze of sedation and pain, I mostly answered “…something with Lean and Six Sigma”. It was good to hear many seemed to know what I was stammering about. A response I am sure I heard a few times was along the lines of….”Lean is not for us, we are about quality for clients”.
Now let me be clear, the care I received was exemplary, I can only bow my head in deep respect for all the staff in the hospital. The way they care about people, strengthens my faith in mankind.