Thanksgiving Notes

This will not be a post about Six Sigma or personal development. It is a time for being thankful and telling those you love how you feel.

Things I am thankful for and people I care about:

My mother and her recovery from cancer surgery.
My wife who deserves recognition for putting up with me.
My grandson Caleb who brings light into every corner of my life.
My son and the difference his life makes with others.
My daughter-in-law whom I love as if she were my own daughter.
My job and the opportunities it gives me.
My friends. Special mention: Lonnie who gave me a job, Brian and Fadi who share my burden at work.
My readers, who follow my words agree or not.

The problem is that when making a list you will undoubtably leave someone or something off by mistake. If I left anyone out, please do not take offense. I am only a human man, flawed, but saved by Grace.

Personal Development and Six Sigma

You might ask why I write about personal development on a website that is supposed to be focused on Six Sigma. This is a question that I hear from those who are trained in Six Sigma, but I rarely hear by those who are not.

The answer is that I see Six Sigma as a paradigm change for business people, not a just statistical business management program. At the end of the day, businesses are operated and managed by people. Any real change in the way things are done will happen at the people level. Failure to understand statistics will not cause a business to fail. Failure to understand the underlying, people focused reasons for why things happen in a business will lead to failure. The “why” is more important than the “what”.
Let me give an example. Business arrogance will cause a business to have a deaf ear toward customers and employees even if the business metrics show a problem. Six Sigma processes and statistics will not solve the problem of a manager who is not a believer or is protecting their turf. Therefore, a paradigm change at the individual manager level has to take place in order to bring business processes in alignment with customer expectations.

The majority of Six Sigma consultants are probably aware of the importance of existing corporate culture and its ability to adapt to the Six Sigma paradigm. At the same time, they probably do not know how to fix the problem and (or) are unwilling to walk away from the job opportunity. The resulting Six Sigma roll out fails because of failure to change the leadership culture. No one is happy as a result.

From a cultural perspective, the change is from the inside out not the outside in. No consultant can push change in an organization. Change is pulled. The impetus of pushed change comes from desire that is outside the organization. The impetus for pulled changes comes from the organization’s internal desire to change. This is where the rubber meets the road in Six Sigma.

Organizations and the Laws of Physics

I am writing this article to create an imbalance in the world of those who read my posts. I am not in any way attempting to consider all of the options, or to be fair.  I just want to Step on your t pets a little. If it makes you uncomfortable, that is a good thing.  It is what this article is meant to do.

Newton’s Second Law of motion, in paraphrase, states that to change the state of motion of an object, a force must act on it to create an imbalance in forces. The object will then move to establish a new state of equilibrium.

The second law of thermodynamics, in paraphrase, states that systems always move toward a state of equilibrium. This movement will persist until the system reaches absolute zero (system death) or equilibrium is reached.

These concepts taken from physics also apply to human endeavors at the individual and organizational levels. In the human experience we call equilibrium the “status quo”.  I personally find that the status quo is a place for those who need rest or are not motivated to move forward. I am not against rest, but if you are resting and your competition isn’t, you’re losing ground. In other words, the status quo for me is good only when the status quo is to avoid the status quo.  Chew on that one for a while.

The status quo mentality usually forms in organizations and individuals who are internally focused. Being internally focused will isolate you from your external operating environment. You do not feel, or you fail to recognize, external forces that create imbalances in your external operating environment. The result is that you become out of alignment with the world around you. You fail to benefit from changes in the environment or maybe you even fall victim to them. The ostrich may have protected his head, but his rear end is more than a little exposed.

I know that some will say that organizations and individuals must isolate themselves from destructive forces in their operating environment in order to protect their assets.  I will answer that I disagree. Individuals or organizations that do not try to manage within the environment they operate in are simply exchanging one master (the larger outside world) for another (isolation). We do not have to be mastered by either. We control our choices and we become stronger and more robust as we exercise our ability to choose.

Let me give you examples. Governments and businesses isolate themselves from the governed and customers with bureaucratic layers of management. Religions do this by operating on a paradigm of exclusion (us, them) instead of a paradigm of inclusion. The result is that some governments, businesses and religions become more and more isolated, lose connection with their sense of purpose and eventually fail.

So what do you do? First understand that nothing stays the same in our world.  We age, tastes change and the people around us change. There is an interesting story line in the movie “The Time Machine”. The time traveler sits in his time machine and watches the world change around him.  He is isolated from the effects of the change and when he arrives in the future he is out of place and out of sync with the world around him.  The world experienced the changes first hand and has adapted, he did not experience the changes and finds himself in danger without a full understanding of how to cope. In the movie the good guys win, but in real life it probably would not have turned out that way.

We don’t have to agree with, or placidly accept, the changes around us. We can push back, adjust our strategy, etc. What we cannot do is ignore what is happening. The wise person evaluates these changes against reality and avoids letting others interpret their meanings for them. In sports we call this “keeping on your toes” or “keeping you eye on the ball.” In life it is simply a matter of paying attention to what is happening around us and keeping the main thing, the main thing.

In short we must embrace change. The world is moving onward with a great deal of inertia and it doesn’t care if you get left behind. The days of large stable bureaucratically ran organizations are coming to an end.  These are the days of smaller, fast and flexible, organizations that can move quickly to take care of customers, no matter how the environment changes. What customers, and people in general, want are solution providers, not protestors or clingers on to the old paradigm.

One way to manage this is to balance long term projects, goals and rewards with short term projects, goals and rewards. The long term perspective tends to add stability to an organization’s progress over time.  The short term perspective creates more employee engagement and a degree of instability, which is also good. Short term projects, goals and rewards operate in the current reality and force us to see what is actually happening right now. Long term projects, goals and rewards keep us focused on our mission and vision, which may be based in another reality. Short and long term efforts tend to modify each other in a healthy way when managed properly.

The balance point is always shifting.  Don’t let it become a tripping point.