McIntyre harnesses 15 years of experience in process improvement to produce this specialized book designed to help members of an office analyze and improve their performance and articulate their processes to senior management.

This book explains, in detail, the aspects of the Six Sigma process-improvement methodology. McIntyre focuses on the five phases of this methodology, including defining the problem process at hand, gathering data that accurately represents the process in question, analyzing that data to determine any defects, improving the process based on that data and making sure that gains from changing the process are maintained. He approaches each phase independently, giving a detailed overview of what someone looking to improve a process might do as they progress through all of them. The end product of the journey should be an improved process that helps customers get the results they’re looking for and, therefore, helps business grow. McIntyre intends for this book to be useful to “ground floor” workers—those in cubicles and offices actually living out the processes in question. However, the book alone will not be enough to explain his methods to those who do not already have a background in business or process management. While the author’s content is adequate, helping people at this level understand and implement it might be a problem, particularly when they are specialists in other fields. McIntyre tries to define his terms and make his specialized material as accessible as possible….. the information presented here could help a lot of companies solve problems and grow.

Has much to offer those trying to improve their business, if specialized knowledge and terminology are already in place.