Some us work for external customers, some for internal customers, and some for both.  It is easy to fail to deliver on the needs of internal customers because we fail to see them as customers.

All of us need to ask ourselves if our internal customers are happy with our service delivery.  To your customers, it doesn’t matter why there is a problem, only that there is a problem.

I’ll leave you with this: Leadership cannot exist without followship.  This relationship springs out of the fact that successful leaders are servants and facilitators for their customers (both internal and external).  Are you doing all the things necessary to build followship of your leadership?